Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. We currently ship worldwide except to certain Asian countries and remote areas.

1.2 Intellectual Property Rights

All content on dogfeatured.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our dog products (beds, collars, harnesses, treats, and food), but colours may vary slightly due to monitor settings. Product dimensions and weights are approximate.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

2.3 Intended Use

Our products are designed for canine use only. Please supervise your pet with new items, especially collars, harnesses, and chew treats.

3. Ordering and Payment

3.1 Placing an Order

By placing an order, you offer to purchase at the current price and confirm all information is accurate. We’ll send an order confirmation email – this constitutes acceptance of your order.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method. For security, we may require additional verification.

3.3 Pricing and Taxes

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, but will honour the price at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays) from our Bradford, UK warehouse.

4.2 Shipping Options

Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days post-dispatch
Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days post-dispatch

Delivery times are estimates and may vary due to customs processing. You’ll receive tracking information once dispatched.

4.3 Delivery Issues

If your order is delayed or appears damaged upon arrival, contact us within 48 hours at [email protected] with photos of any damage.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• In original, unused condition
• Unwashed with tags attached
• In original packaging
• Accompanied by proof of purchase

Non-returnable items: Opened/unopened dog treats & chews; opened dry dog food packages.

5.2 Return Process

Email [email protected] with your order details to initiate a return. You’re responsible for return shipping costs unless the return results from our error.

5.3 Refunds

Refunds are processed within 5 business days of receiving your return, issued to your original payment method. Original shipping costs are non-refundable.

6. Customer Responsibilities

• Provide accurate shipping and payment information
• Inspect deliveries promptly and report issues within 48 hours
• Follow product instructions for your pet’s safety
• Ensure return items meet our conditions
• Pay any applicable customs/duties for international orders

7. Liability Limitations

Dog Featured Sales shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or failure to follow instructions
• Delivery delays beyond our control
• Any allergic reactions or pet health issues – consult your vet before introducing new foods/treats

Our total liability for any claim related to your order shall not exceed the order’s purchase price.

8. Privacy and Data Protection

We handle your personal data in accordance with our Privacy Policy and GDPR requirements. We only collect necessary information to process your order and improve your shopping experience.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.