Shipping & Returns

At Dog Featured Sales, we’re committed to making sure both you and your furry companion are completely satisfied with every purchase. Our transparent shipping and hassle-free returns policies are designed to give you peace of mind when shopping for your dog’s essentials.

Shipping Information

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking information
• Free Shipping:
  • Available on orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, with exceptions for some Asian countries and remote areas.

Our Hassle-Free Returns Policy

We accept returns within 15 days of receiving your order for most items. Here’s everything you need to know about our straightforward returns process:

Return Conditions

To be eligible for return, items must be:

• In original, unused condition
• Unwashed with all tags attached
• In original packaging
• Accompanied by proof of purchase

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email us at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Return shipping address: 57 Kirkgate, Bradford, GB BD8H 5ZF
• Any special instructions if needed

Step 3: Ship Your Return

Pack items securely in original packaging and include:

• Copy of your order confirmation
• Return authorization number (write on outside of package)

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5 business days to your original payment method
• Exchanges: Shipped within 3 business days after return approval

Refund Details

Your refund will include:

• Full item price (excluding original shipping costs)
• Taxes where applicable

Processing Times:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Exchange Policy

Prefer a different size or product? We’re happy to exchange most items within 15 days of delivery.

For exchanges:

• Follow standard return process
• Clearly state desired exchange item in your request
• We’ll cover standard shipping for the replacement item

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Include photos of the damaged item/package
• We’ll arrange a free return label and expedite your replacement