FAQ

We specialise in high-quality dog essentials including:

• Comfortable dog beds and bedding
• Durable and stylish dog collars
• Secure and comfortable harnesses
• Delicious treats and chews
• Premium dry dog food

All our products are selected with your dog’s comfort and happiness in mind!

Absolutely! Our treats and food are formulated to meet nutritional standards for most breeds. However, we recommend checking the product descriptions for specific size recommendations or consulting with your vet if your dog has special dietary needs.

You can create an account during checkout by selecting “Create an account” option. This will allow you to track orders, save your details for faster checkout, and view your order history.

We process orders quickly to get them to you (and your pup!) as soon as possible. If you need to make changes, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been dispatched yet.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. You can shop with confidence knowing your details are secure.

We offer two convenient shipping methods:

1. Standard Shipping (£12.95): Delivered by DHL or FedEx in 10-15 days after dispatch with full tracking.
2. Free Shipping: Available for orders over £50, delivered via EMS in 15-25 days after dispatch with tracking.

Pro Tip: Combine a new bed with treats or a collar to reach the £50 free shipping threshold!

Yes! We deliver to most countries, except some remote areas in Asia and a few other locations. If you’re unsure about delivery to your area, just email us at [email protected] with your address and we’ll confirm.

Once your order is dispatched, you’ll receive an email with your tracking number and a link to follow your package’s journey. You can also log into your account to view tracking information.

We can only change addresses before dispatch. Please email us as soon as possible at [email protected] if you need to update your delivery details.

We want you and your dog to be completely happy with your purchase. If you’re not satisfied, you may return most items within 15 days of delivery for a refund or exchange. Items must be in their original condition with all tags attached.

We’re so sorry if this happens! Please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as quickly as possible.

Once we receive your returned items, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.